Privacy Policy
Last updated: 22 August 2026
1. About This Policy
Altiora Ltd is committed to protecting the privacy of our website visitors, customers, and service users. This document details how we handle personal data when you browse our site, establish an account, buy digital assets, or utilize our HR consulting services. Altiora Ltd serves as the data controller for the information described herein.
Company details
Altiora Ltd
BRN: C26232037
Saint Pierre, Moka, Mauritius
Email: altiora.support@gmail.com
2. Information We May Collect
We gather various types of data depending on your engagement level:
- Identity and contact: Name, professional email, phone number, physical address, and specific inquiries sent via web forms.
- Account details: Login credentials, profile settings, and your history of downloads or orders.
- Financial transactions: Purchase history, billing summaries, and payment status. Please note that full credit card data is handled exclusively by secure third-party processors and is not stored on Altiora servers.
- Technical usage: IP addresses, browser specifications, device types, arrival sources, and interaction metrics tracked through cookies.
- Professional specific: For payroll, HR, or Occupational Permit support, we may process identification documents, employment records, birth certificates, and nationality status for applicants or dependents.
3. How We Collect Information
Data is retrieved through direct submissions, automated website tracking, email or WhatsApp correspondence, and occasionally from third-party authorities or your employer where lawful.
4. Why We Use Personal Information
We utilize your data to fulfill orders, manage accounts, provide professional consultation, process payments, and improve our digital resources. We also use information to detect fraud, meet regulatory tax requirements, and—where you have opted in—distribute marketing updates.
5. Lawful Grounds for Processing
Processing is conducted based on contractual necessity, legal obligations, legitimate business interests, or explicit user consent. You retain the right to withdraw consent at any time.
6. Marketing Communications
We only send promotional materials with your permission. You can opt out via the “unsubscribe” link in any email or by contacting altiora.support@gmail.com.
7. Cookies and Similar Technologies
Cookies help maintain security, remember your shopping cart, and analyze site performance. You can manage these via your browser settings, though disabling them may limit site functionality.
8. How We Share Information
We do not sell your data. Information is shared only with necessary service providers such as Wix (hosting), payment gateways, cloud storage, and legal advisors, or when required by Mauritian law enforcement.
9. International Data Transfers
Some service providers operate outside Mauritius. We ensure these partners maintain appropriate data protection safeguards as required by law.
10. Data Retention
We store information only as long as required to provide services, resolve disputes, or satisfy legal and tax record-keeping duties.
11. Information Security
We employ administrative and technical defenses to safeguard your data. Users are responsible for maintaining the secrecy of their own account passwords.
12. Your Data-Protection Rights
You have the right to access, correct, or delete your personal data, object to specific processing, and lodge complaints with the Mauritius Data Protection Office.
13. Children’s Information
Our services are not intended for children. Any data regarding minors processed for professional HR services must be provided by a legal guardian or authorized representative.
14. Third-Party Links
We are not responsible for the privacy practices of external websites linked from our platform.
15. Changes to This Policy
Updates will be posted here with a new “Last updated” date to reflect changes in law or our business operations.
16. Contact and Complaints
For privacy concerns, contact:
Altiora Ltd
BRN: C26232037
Saint Pierre, Moka, Mauritius
Email: info@altiorasupport.com